Judah Global Support
Support Center
Get direct help with billing, technical issues, event changes, organization access, promotional support, and account assistance.
General Support
Questions about accounts, organizations, event submissions, or general platform guidance.
Technical Support
Priority support for event submission issues or active promotional placement display problems.
Billing Questions
Help with promo purchases, invoices, payments, regional pricing, or billing clarification.
Promo Assistance
Guidance for campaigns, flyer dimensions, placement types, media readiness, and visibility.
Event Editing & Updates
Support for event changes, cancellations, venue updates, schedule changes, or corrections.
Policy & Platform Help
Questions about approval standards, media rules, regional promotion, and platform requirements.
Priority Technical Support
Technical support is defined as problems with event submissions or active display of promotional placements. All technical support requests receive priority response handling.
Event Submission
Submission errors, blocked workflows, or event form issues.
Promo Display
Active placement promos not displaying correctly.
Rendering Issues
Display, media, layout, or discovery visibility problems.
Before Contacting Support
To help us respond quickly, please include the event name, organization name, account email, event code if available, a clear description of the issue, and screenshots when helpful.
- • Event name or organization name
- • Account email used on Judah Global
- • Placement type, if promotion-related
- • Region or market selected
- • Screenshot or screen recording, if available
Contact Email
For all support categories, please contact Judah Global Support at:
[email protected]Send Support Email