Support & Help Center Policy

The Judah Global Help Center provides answers to common questions related to events, promotions, organizations, billing, and platform operations.

Event Submission Questions

How do I submit an event?

Create or log into your Judah Global account, complete all required event information, upload all required media, and submit the event for moderation review. Events move through the workflow: Draft → Pending Review → Approved.

Why was my event rejected?

Events may be rejected for incomplete information, missing required media, inaccurate details, policy violations, or non-compliant promotional content. Review the rejection reason provided and resubmit after corrections are made.

What media is required before submission?

All required flyers, sponsor logos, and promotional media must be uploaded before submitting the event for review. Media cannot be added later unless the event is returned to Draft status.

How do recurring events work?

Recurring events support repeatable schedules such as weekly services or recurring gatherings using selectable weekdays, start dates, and end dates. Upcoming occurrences are automatically indexed for discovery.

How long does approval take?

Approval timing varies depending on moderation volume, media review requirements, and event completeness. Submitting complete information and approved-quality media helps speed up review.

Promotional Questions

How do Featured promotions work?

Featured promotions increase event visibility through premium discovery placements, regional surfacing, and enhanced promotional visibility. Featured placements are region-based and require approved promotional media.

What are the Hero placement dimensions?

The official recommended Homepage Hero dimensions are 1920 × 1080 px in landscape orientation. Hero media should use strong visuals, minimal text, and center-focused composition.

Why is my promo not displaying?

Promotions may not display if required media has not been approved, the campaign has not started yet, payment was incomplete, or moderation issues exist. Technical display issues receive priority support review.

Can I change promo media after launch?

Promotional media changes after submission or launch are restricted and may require moderation review or returning the event to Draft status. Organizations are strongly encouraged to finalize all assets before submission.

How does Major Events promotion work?

Major Events promotion increases visibility for high-impact gatherings through dedicated discovery surfacing and regional prioritization. Major Event promotions operate independently from Featured status.

Organization Questions

How do I activate an organization?

Organizations can be activated by completing the required organization setup information, including organization name, contact details, and branding assets. The platform user who creates the organization becomes the Organization Owner.

Who controls the organization account?

The Organization Owner controls the organization account, permissions, billing access, and administrative settings. Additional team members may be added with assigned roles and permissions.

How do I invite team members?

Organization Owners or authorized admins can invite team members through the organization management tools within the dashboard. Team members may receive different permission levels depending on their assigned role.

How do billing permissions work?

Billing access is generally controlled by the Organization Owner or authorized billing administrators. These permissions determine who can manage promotional purchases and payment-related settings.

Billing Questions

How are promo placements charged?

Promotional placements are charged based on placement type, region, duration, and inventory availability. Payment must be completed successfully before placements are confirmed.

When are payments processed?

Payments are processed during campaign or placement checkout at the time of purchase confirmation. Inventory is not reserved during incomplete or abandoned checkouts.

What happens if media is missing?

Campaigns missing required approved media may not render publicly even if payment has been completed. Missing media may still consume the scheduled campaign window.

How do regional pricing programs work?

Certain supported regions may receive region-specific promotional pricing programs while maintaining the same public platform standards. Pricing availability may vary by placement type and geographic region.

FAQ Support Contact

For additional assistance regarding FAQ topics:

Email: [email protected]

Judah Global provides direct support assistance for users, organizations, sponsors, ministries, and platform administrators.

Supported Assistance Areas

Support may assist with:

• Event submission issues
• Organization access questions
• Promotional guidance
• Billing concerns
• Event update requests
• Account assistance
• Media clarification questions
• General platform guidance

Primary Support Email

For all general support inquiries:

Email: [email protected]

Recommended Information When Contacting Support

To improve response speed, users should include:

• Event name
• Organization name
• Account email
• Event code, if available
• Description of the issue
• Screenshots where applicable

Providing complete information helps reduce support delays.

Judah Global Technical Support handles platform-related operational issues.

Definition of Technical Support

Technical Support specifically includes:

• Problems with event submissions
• Problems with active promotional placement displays
• Event rendering issues
• Promo display failures
• Submission workflow errors
• Technical upload problems
• Campaign display inconsistencies
• Discovery rendering issues

Technical support is intended for active platform functionality problems.

Priority Technical Response Standard

All technical support requests receive:

• Priority response handling
• Accelerated review attention
• Operational escalation when necessary

Judah Global prioritizes active technical issues that impact:

• Event visibility
• Promotional rendering
• Submission workflows
• Organization operations

Technical Support Contact

For technical platform assistance:

Email: [email protected]

Recommended Technical Support Information

When reporting technical issues, include:

• Event Name — Kingdom Leadership Summit
• Placement Type — Homepage Hero
• Region — North America
• Device Type — iPhone / Desktop
• Browser — Chrome / Safari
• Screenshot — attach if possible
• Description — explain the issue clearly

Clear technical details help accelerate troubleshooting.

Judah Global Billing Support assists organizations and sponsors with payment-related questions.

Billing Assistance Areas

Support may assist with:

• Promotional purchase questions
• Campaign payment clarification
• Regional pricing questions
• Invoice support
• Payment confirmation requests
• Campaign billing visibility

Important Billing Standards

Judah Global promotional inventory:

• Is confirmed after successful payment
• Uses placement-type inventory systems
• Does not reserve inventory during incomplete checkout sessions

Promotional campaigns without approved media:

• May not render publicly
• May still consume campaign windows

Billing Support Contact

For billing assistance:

Email: [email protected]

Recommended Billing Information

Include:

• Organization name
• Billing email
• Placement type
• Purchase date
• Payment confirmation details
• Campaign region

Judah Global Promo Assistance helps sponsors and organizations improve campaign performance and promotional readiness.

Promo Assistance Areas

Support may help with:

• Placement recommendations
• Media sizing guidance
• Flyer optimization
• Campaign setup questions
• Discovery visibility guidance
• Major Event promotion clarification
• Featured placement assistance

Promotional Standards Reminder

All promotional media:

• Must be uploaded before submission
• Must follow moderation standards
• Must remain region-appropriate
• Must accurately represent the promoted event

Promotional placements cannot add missing media after submission.

Promo Assistance Contact

For promotional guidance:

Email: [email protected]

Promo Best Practices

Recommended:

• Use high-resolution media
• Prepare assets early
• Submit campaigns before major launch windows
• Use regionally targeted promotion strategies
• Maintain consistent branding

Judah Global allows approved event updates while maintaining moderation integrity.

Editable Event Areas

Organizations may update:

• Event descriptions
• Venue information
• Dates and times
• Registration links
• Speaker details
• Contact information

Some edits may trigger moderation review.

Important Media Update Rule

After submission:

• New flyers cannot be added
• Missing promotional media cannot be uploaded later
• Events requiring media changes may need to return to Draft status

This policy supports:

• Consistent moderation review
• Promotional rendering quality
• Discovery integrity

Event Change Recommendations

Organizations should promptly update:

• Venue changes
• Schedule changes
• Event cancellations
• Speaker changes
• Registration changes

Keeping events accurate improves attendee trust and platform quality.

Event Support Contact

For event editing or update assistance:

Email: [email protected]

Support Communication Standards

Judah Global support communication aims to remain:

• Professional
• Respectful
• Clear
• Timely
• Solution-oriented
• Faith-centered

Users are encouraged to provide complete and accurate information when requesting assistance.

Platform Rights & Support Limitations

Judah Global reserves the right to:

• Moderate submitted content
• Reject non-compliant events
• Remove inappropriate media
• Enforce promotional standards
• Restrict abusive activity
• Prioritize operationally critical issues

Support assistance does not guarantee approval of events, campaigns, or promotional placements.

Final Recommendations

For faster support resolution:

• Submit complete event information
• Upload all required media before submission
• Use professional promotional assets
• Keep organization information updated
• Include screenshots for technical issues
• Provide event codes when available
• Monitor support email responses regularly

Clear communication and accurate submission practices improve support response quality and platform operations.

Judah Global — Connecting Communities. Discovering Events. Expanding Impact.